May 14, 2009 12:45 pm US/Central
Google Outage Reveals Web's Dependence On Site
Reports, Twitter Posts Point To Widespread Problems Around The World
By STEPHEN SHANKLAND and TOM KRAZIT, CNET.com
SAN FRANCISCO (CNET) ―
Many people found Google's search site was extremely slow or
inaccessible Thursday, and other reports pointed to troubles with other
properties including YouTube, Gmail, Google Analytics, Google Maps, Google Docs, AdSense, and Blogger.
Judging by
a Twitter search for #googlefail,
the problem was international in scope, though it wasn't immediately
clear how universal the problems were. Google didn't immediately
comment for this story, though it did confirm an earlier
Google News outage that lasted about three and a half hours.
Google is central to the online lives--and livelihood--of many, and an
outage shows exactly how central it's become--and not just through its
primary business, search.
"The Internet dies without Google. Can't get to my bank Web
site because it's waiting on 'google-analytics.com.' This is made of
lame," said
Twitter user Tadiera.
Are you having problems? Tell us what's not working and where you live in the comment section below.
Updated 12:30 p.m. EDT: Many readers are reporting that service
is returning to normal, at least on some parts of the East Coast.
Please continue to let us know if you are experiencing problems, or how
long the outage lasted for you if things have settled down.
Google representatives have still not returned calls and e-mails requesting comment on exactly what happened this morning.
The company has confirmed,
however, that Gmail suffered what it called "a problem with Google Mail
affecting a small subset of users." Google said it hoped to update that
status by 10 a.m. PDT.
Updated 12:40 p.m. PDT: Google released the following statement:
"We're aware some users are having trouble accessing some Google
services. We're looking into it, and we'll update everyone soon."
Google also sounded the all-clear whistle for Gmail: "The problem with
Google Mail should be resolved. We apologize for the inconvenience and
thank you for your patience and continued support."
Meanwhile, outages have been reported to us all over the world,
including California, Maryland, Massachusetts, Florida, New York,
Washington, Illinois, Idaho, Indiana, Arizona, Oklahoma, New Jersey,
North Carolina, Texas, the United Kingdom, Dominican Republic, and
Malaysia.
Keynote's Internet Health report
is showing some interesting data this morning as well. Two network
routes involving NTT, a Japanese telecommunications giant, are showing
significant packet loss on connections to Qwest and Verizon. We're
trying to get more information and an explanation from Keynote
representatives.
(© 2010 CBS Interactive Inc. All rights reserved.)
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